Your Power Nap Buddy want you to be 100% satisfied with your purchase. If you are unhappy for any reason with your purchase, you can return it to us for an exchange or a full refund, within 30 days of receiving your order. Please contact us using our contact form to initiate a return.
If there is something wrong with your item, you can choose a full refund or an exchange. We will inspect the returned product once received and issue a credit or send an exchange.
WHAT ELSE SHOULD I KNOW?
- Returns must be requested within 30 days of receiving your order. Orders older than 30 days are not eligible for return or exchange.
- On sale and Clearance items are not eligible for returns or exchanges.
- If your product was incorrect or damaged when received, please contact us immediately so we can resolve the issue. Our desire is for every purchase to be exactly as promised.
- All returned items are inspected and must be in the condition you received them. Must include original packaging
- Your refund will include the price of your item plus any taxes, but will not include original shipping charges. There may also be a restocking fee if your item was not returned because of damage or an incorrect item being sent.
- Credit for your return will be issued after we've inspected your returned item(s). The time may vary, but will usually occur within 2-3 business days after receipt. Refunds via credit card may take time to appear in your credit statement. Please allow one full billing cycle.
- If you wish to cancel an order, please contact us within 12 hours. After 12 hours the item will be sent to production and we'll make the item. At that point it cannot be cancelled.